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Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of www.klutterfree.co.uk

 

We are KlutterFree.  We are registered address is at Shadwell House, 65 Lower Green Road, Tunbridge Wells, TN4 8TW.  In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.

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You can get hold of us in any of the following ways:

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  • by phoning us on 07450 988738;

  • by e-mailing us at info@klutterfree.co.uk; or

  • by writing to us at Shadwell House, 65 Lower Green Road, Tunbridge Wells, TN4 8TW. 

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We take the privacy, including the security, of personal information we hold about you seriously.  This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information.  You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

 

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact Abi Juniper, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice.  You can contact them using the details set out above.

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1. Key Definition

The key terms that we use throughout this privacy notice are defined below, for ease:

  • Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used. 

  • Personal Information: in this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified.  It does not apply to information which has been anonymised.

  • Special Information – certain very sensitive personal information requires extra protection under data protection law.  Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information. 
     

We currently collect and process the following personally identifiable information:

  • Name

  • Title

  • Email address

  • Telephone number

  • Address

 

We do not hold any special information about you.

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2. How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have completed the online contact form requesting a call back.

  • You have called to enquire about our services.

  • You have messaged to enquire about our services.

  • You have emailed to enquire about our services and requested a call back or email response.

  • You have contacted us by social media.

  • You have decided to proceed and provided us with additional information in preparation for our services, for example full postal address, the name(s) of any other persons at the property/office during the session.

 

We use the information that you have given us in order to:

  • Contact you in relation to your enquiry.

  • Formalise details of our services with you.

  • Contact you in relation to your booking.

  • Provide the service at your property/office.

  • Invoice you in relation to service(s) provided.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are your consent. You are able to remove your consent at any time. You can do this by contacting info@klutterfree.co.uk

 

3. How we store your personal information

Your information is securely stored on Microsoft office which is only accessible by KlutterFree employees. We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for (detailed in section 3 above), including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

In respect of enquires made via the website or by email or phone, we may keep your information for up to 1 year to allow us to recall our notes should you contact us again at a later date and require our services. For taxation purposes, the law requires us to keep basic information about our customers (including contact, identity, financial and transaction Data) for six years after they stop being customers. We will never sell your data and we promise to keep your details safe and secure.

 

4. Your data protection right

Under data protection laws you have certain rights in relation to your personal information, as follows:

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i. Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.

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ii. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.

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iii. Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information.

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iv. Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information.

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v. Right to data portability: this right allows you to request us to transfer your personal information to someone else.

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vi. Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@klutterfree.co.uk or 07450 988 738 if you wish to make a request.

 

5.  Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie provides us with no personally identifiable information about you.

 

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser, which you can do by consulting the Help section of your browser.

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6. Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.  You can contact us using the details set out at the beginning of this privacy notice.

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7. Third Party Websites

Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website.  Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.

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