What is a de-clutter service? 

I am here to help organise. Whether a large or small space, wardrobe or paperwork, a de-clutter allows a professional organiser to create order and reduce stress levels.

A room refresh allows you to create a unique space where you look forward to spending time.

I offer an initial consultation, in person, online or on the phone, and we can go from there. We can discuss the areas that you need de-cluttering or refreshing, how long it will take, and I can answer any questions you may have. Please use the ‘let’s chat’ button or drop me an email or phone – contact me to make an enquiry.

 

How does an initial consultation work? 

We can meet in person, online or over a phone call. I will run through some questions and establish what is required and what you would like from the de-clutter/room refresh. At this stage it’s vital for me to be able to view the task at hand, whether in person, online or via photos.  

 

Do I need to be there for the de-cluttering? 

This will very much depend on the task and is also something we can discuss during initial consultation. It’s useful to work together during wardrobe de-clutters (although not essential). For other areas, it may not be necessary. This can be decided on a case-by-case basis; I am there to accommodate your needs as best I can! 

 

I feel embarrassed by the amount of clutter I have. 

There is absolutely no need for embarrassment. I’m not here to judge; quite the opposite – I am here to help lighten the load. Never feel embarrassed by the task at hand. Please contact me and we can discuss any concerns you have. 

 

Do you provide cleaning? 

I’m here to de-clutter or provide a room refresh. Although I will provide very basic cleaning as I go along (wiping down surfaces etc.), I don’t provide an overall cleaning service.  

 

Do I need to carry out any preparation? 

The short answer is no! That is what I’m here for. Please contact me to arrange an initial consultation. 

 

Should I buy storage? 

It’s quite often the case that you have more storage than you realise. A de-clutter will reveal exactly what you already have and establish if more is needed. If that’s the case, I can source this for you; we can discuss various options and budgets and find the right storage solution for you.  

 

How long will it take? 

Again, this will be assessed on a case-by-case basis. It will depend on the size of the room and how much there is to de-clutter. I charge by the hour, half day and full day, but in most cases a half or full day will be required. 

 

What will happen to items I no longer need? 

I work in the most environmentally friendly way possible. Where I can, I recycle, upcycle, upsell or take to charity shops/organisations. Where absolutely necessary, I take rubbish to the dump. Again, we can talk about this during our initial consultation, so please contact me! 

​

Is your work confidential? 

Absolutely. Anything I see, especially paperwork, is treated with the utmost confidence. We can discuss further confidentiality agreements if this would reassure you. I never discuss clients with third parties and no photos are shared unless I have clients’ prior agreement. Any out of date or unnecessary paperwork will be shredded to ensure confidentiality.  

 

Will you provide one- off service or do you offer ongoing support? 

Again, this is something we can discuss in more detail according to your specific needs. After 6 months, I re-contact clients. If you need support in between this time, I’m happy to work to your needs. Contact me to find out more.  

 

What areas do you cover? 

I am based in Tunbridge Wells, but happy to travel further afield to London and the home counties, within a 25 mile radius; a mileage fee will be incurred thereafter. Contact me to chat. 

 

Do you provide gift vouchers? 

Yes – why not give someone the gift of organisation! I provide half and full day gift vouchers.